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Posted by on in Uncategorized
How to Defeat IT's Worst Enemy

 In a world where businesses are rapidly growing and progressing, stagnant technology is enemy #1. If infrastructures are running on out-of-date systems, they risk their environment being susceptible to low performance, errors, and complex management. Not to mention, executives waste thousands of dollars trying to many solve many of the issues that occur day to day.  Procurement, configuration, heating/ cooling, and secured facilities are just some of the things keeping IT professionals up at night.

How do IT leaders fight the battles of today’s IT challenges? They innovate. Innovation delivers the means to do things faster, better and smarter.

Where in the world does an IT professional even start their search for more innovative technologies? Before taking cold calls from overzealous tech sales reps, take advantage of the resources around you cater to your business needs. Converse with other IT professionals that have gone through or are going through the same process of IT transformation. Learn from seminars, IT panel discussions or fireside chats with market leaders that talk about the latest trend that is shifting the way people do business.

 

What are the topics of innovation?

Cloud Computing

IT infrastructures that aren’t in the cloud lack agility. Maintaining hardware footprints cost thousands of dollars, while requiring an overwhelming amount of resources to deploy and maintain legacy systems. With cloud computing, IT management is simplified through “anything as a service.” This includes infrastructure as a service, Desktop as a service, DR as a service, and much more. The technology is scalable and can be paid by consumption. The technology also adapts quickly to fluctuating business demands.  

Unified Communications as a Service

Communication is such a crucial element in every business, in any industry. If there is no seamless transition between voice, video, messaging and content sharing, organizations sacrifice the productivity to be successful. Living in a mobile, “on-the-go” type of work environment, it’s important that to have a reliable communications system that delivers enterprise voice, modern messaging devices, HD Audio/ Video conferencing, modern group messaging, skill-based call routing, workforce management, and platform analytics. Imagine possibilities with all of these in a single platform.

Contact Center as a Service

Empowering customers and employees is a key element of success for organizations looking to accomplish their company goals. In addition to Unified communications, contact center as a service is a huge initiative that increases productivity of any organization. Discover how best-in-class Omnichannel routing, analytics, workforce optimization, automation and AI are innovating customer and employee experiences. Learn how purpose-built, best-of-breed unified applications can optimize operations.

Hyperconverged Infrastructure

IT administrators are staying up late or working over weekends to complete tasks. They are also spending hours calling multiple vendor support lines to troubleshoot a single issue. If a company wants to do more with their data center with less resources, Hyperconverged infrastructure delivers automation that applies patches and updates with almost no downtime and can be done anytime. It can eliminate replacing failing hardware components while adding capacity with unprecedented ease for future growth and expansion.

 

MR2 Solutions encourages you to join in on this discussion and to share experiences with each other. Together, IT leaders can form a plan of action in order to defeat enemy #1. Executives and IT management will be able to band together to defeat stagnant technology.

 

As IT advisers, we want to give IT leaders enough information and research for their IT battles. This is why we partner up with industry leaders to hold technology discussions to explore how innovation can transform their business. Join us as we host IT discussion panels in Orange County & Los Angeles. We will be covering these exact topics of innovation with IT experts from RapidScale, Fuze, NICE InContact, iLand and Scale Computing. Network with us during hour happy hour and catch an exclusive screening of the new Avengers EndGame. Complimentary popcorn and drinks will be available.

 

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THE END GAME WITH CLOUD MR2 Fireside Tech Chat & Movie Premiere: Avengers End Game

Thurs. April 25, 2019 | 5PM PST

Orange County - AMC Tustin District Theater - 2457 Park Ave. Tustin, CA 92782

Fuze, NICE InContact, & RapidScale

>> REGISTER HERE <<

 

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MR2 LB Movie Premiere & IT Discussion: Avengers End Game

Fri. April 25, 2019 | 5PM PST 

Long Beach - Edwards Long Beach Stadium 26 & IMAX - 7501 Carson Blvd, Long Beach, CA 90808  

Scale Computing & iLand

>> REGISTER HERE <<

Ways to stay innovative with Hyperconverged Technology

 

 After partnering up with Scale Computing, we've recognized that there have been major updates and changes in the hyperconvergence space that ultimately benefit our customers. Flash storage has added greater capacity in CUP, RAM and storage across a number of new solutions in our portfolio, in particular in the HC3 solution by Scale Computing. To satisfy the needs of more storage hungry data centers and in response to our customers in the market, we are pleased to announce recently updated features in the HC3 system. 

 

Storage Deduplication and Improved Detail

To reduce the storage footprint of data stored on virtual machines, HC3 has added storage deduplication. Virtual disks are deduplicated, post-process to eliminate duplicate data blocks and free up storage with minimal impact to running VMs. Deduplication allow disks to hold considerably more data than previously allowed within the same physical disk capacity. Storage details available in HC3 Web interface have dramatically improved with more information on utilization and efficiency.

 

Multi-Cluster Remote Management

This new update also includes the ability to monitor multiple clusters within the HC3 Web interface. The easy to use design shows the status of multiple clusters that can be local or remote to keep tabs on your entire enterprise of HC3 nodes and clusters. Whether they are single nodes in remote offices or DR targets, or multi-node clusters, the new multi-cluster view provides at-a-glance monitoring of all your HC3 assets.

 

Multi-User Administration and Logging

Multi-user login and administration is another update that will help companies better manage multiple admins. Multiple users may login with their own credentials to perform their own administrative functions. Logging keeps track of administrator access to assist in management and troubleshooting. 

 

Disaster Recovery Planning Service

MR2 will work with you in putting together a comprehensive disaster recovery plan including planning, identifying dependencies, prioritizing workloads, and DR testing. This service is now available to make sure you are meeting or exceeding your SLAs for recovery and minimizing data loss. It never hurts to have expert help when planning for disaster. 

 

Premium Installation Service

MR2 Solutions loves to work with technology partners that keep it simple for our customers. For those who want to hit the ground running the HC3, we offer a Premium Installation Service facilitated by our highly qualified support engineers. This service includes planning, prerequisites, priority scheduling and deep-dive technical training. This will enable you to manage your new solution in no time. 

 

Single Node Appliance Configuration

Now, a single appliance can be deployed all by itself. While a cluster is preferable for high availability and primary production, a single appliance can be more sufficient for disaster recovery, remote or branch offices, or even the small "s" of the SMB. 

 

And More!

 

Discover more updates on the latest Hyperconverged technology with MR2 Solutions at our upcoming educational seminar and free comedy show! 

Join us at Irvine Improv Comedy Club on Thur. Feb. 21, 2019 at 5PM to network with IT professionals and IT experts from Scale Computing. Enjoy a complimentary happy hour, dinner and comedy show on us! 

With limited seats available, RSVP now! 

 

MR2 LAUGH & LEARN: HC3 with Scale Computing

Thurs. Feb. 21, 2019 | 5PM 

Irvine Improv Comedy Club

REGISTER HERE

Why you need Managed Cloud services in your Data Center

 

As local IT consultants, we are seeing many IT departments struggle with limited resources while dealing with regulatory compliance requirements or intellectual property. Many of our customers also have security concerns as they are expanding locations and are going through a server/ desktop refresh. MR2 Solutions has partnered with Rapid Scale, a managed and hybrid managed cloud computing provider, that provides world-class secure and reliable suite of cloud solution to businesses of all sizes and across all industries. 

 

Here are some key differentiation factors that we've seen with this company out in the market: 

  • Full managed cloud services
  • Hybrid managed cloud services
  • Specialize in Desktop as a Service
  • Citrix partner of the year
  • First DaaS and SD-WAN Certified Global Citrix CSP
  • 24x7x365 White-Glove Global Support and Help Desk tickets
  • 100% uptime SLAs
  • Compliance: HIPAA, SOX, PCI, etc. 

Join us online for an educational webinar and learn more about this new dynamic in business and how solutions like Desktop as a Service, Infrastructure as a Service and Disaster Recover as a Service are helping IT teams meet user requirements while maintaining reliability and security.

 

[MR2 WEBINAR]: Cloud Computing with Global Leader, RapidScale

Friday Feb 1, 2019 | 9:00AM PST

REGISTER HERE: http://bit.ly/MR2Web_CloudRS 

Discover why your Network is Inefficient and How you can Solve it

With today's explosive data growth in real time applications, distributed work forces and cloud computing, a business's productivity and customer responsiveness is more dependent on a wide area network infrastructure. As more companies are focusing on WANs and cloud access networks, it's crucial to have enough strong bandwidth to support increased demand and predictable reliability to ensure continuous application availability. Cloud is rapidly changing demands on enterprise IT legacy resources. MPLS circuits and enabling devices, often augmented by separate WAN-Op and firewall equipment, no longer offer the necessary requirements for cost savings, flexibility, bandwidth, manageability performance and reliability. Check out our 2 min video on SD-WAN and how it can solve today's IT challenges. 

 

This month, you'll have the opportunity to connect with technology experts on SD-WAN, our partner Talari. Join us for a Holiday Cruise Luncheon on Newport Beach harbor on Dec. 18 to learn from industry leaders and to network with other IT professionals in the area. With limited seats, REGISTER NOW! 

 

MR2 HOLIDAY CRUISE LUNCHEON

Tues. Dec. 18, 2018 | 11:30AM

Hornblower Cruises Newport Beach - 2431 W PCH (South Location)

REGISTER HERE

Posted by on in Uncategorized
Quick Tips for a Cloud Based DR Strategy

You are jeopardizing your IT environment and your job if you don’t have a strategy for disaster recovery. Whether you are ready or not, unexpected outages will occur and if you don’t have a protocol in place, data loss will cost millions of dollars or even bring your company to failure. Forward-thinking IT leaders are increasingly turning to cloud-based Disaster Recovery as a Service (DRaaS) as a simple and cost-effective solution for protecting IT resources, ensuring high availability and having a plan to fully regain operations.

Here are some quick tips and benefits of including a managed cloud solution in your DRaaS option and how it can make it easier to economically protect your most valuable asset: your data.

 

1.        Cloud availability can eliminate human error and costly downtime

Cloud based DR prevents inaccuracies and flaws associated with traditional offline backups while improving visibility into file stores and virtual machines. This solution plays a heavy role in Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs) and regular testing and updates. Cloud technology has the robust capability to get you back into business within minutes of an incident.

 

2.       Cloud can do more than just back up

Traditional DR is often difficult to operate, hard to configure and quickly becomes outdated. Often times it’s out of financial reach for many organizations. Therefore firms solely rely on back up for their disaster recovery, however it doesn’t cover documented policies and procedures, application prioritization, RTOs and RPOs. Fortunately, cloud computing reduces the need for on-prem data center space, IT infrastructure and resources. It simplifies management of backup configuration and media.

 

3.       Cloud based DR can bring tremendous cost savings

The world is depending on 24/7 availability of data and applications, unanticipated downtime can be devastating. Outages now cost organizations an average of $140k to $540k per hour, and $5,600 per minute. What is even more alarming is that 25% of businesses never recover from disaster. Cloud has the flexibility of using operational budget rather than a large upfront capital expenditure to implement or expand a protection plan, as well as scaling up or down as requirements dictate.

 

For those who had already known the benefits of cloud and are well on your way to adopt a fully comprehensive solution, it now all comes down to finding the right managed cloud service provider with the right mix of solutions to meet business needs. With hybrid, multicloud IT infrastructure becoming the norm, organizations are increasingly dependent on multiple tools for data protection as part of their DR strategy. As you evaluate DRaaS providers, MR2 is here to highlight how our industry-leading partner, Navsite is a reliable cloud provider with managed cloud solutions to solve any of your IT needs. Benefits of working with Navisite include:

  • Reliable cloud provider that delivers excellent customer service, offers a high level of customization ability and meets any require certifications
  • Its cloud-based solution is easy to configure, manage and test
  • Takes a tailored, application-centric approach to DRaaS Tier 1, 2 and 3 applications, infrastructure and/ or business units may require separate tools to meet different RPOs and RTOs
  • Makes business continuity easy and simple, offering a portfolio that’s flexible, scalable, and feature-rich offerings, including vCAv, which makes it possible to get back to business a few minutes and a few clicks after disaster strikes

 

To learn more, contact a MR2 Solutions specialist today 949-474-4495 or email – michael@mr2solutions.com.

 

If you’d like to connect with experts from Navisite directly, come out to our Magic & Wine show event. Meet with them and other IT professionals in the area while enjoying a cocktail reception and complimentary magic show. Register now below:

 

MR2 Magic & Wine Show Event

Friday Nov. 9, 2018 | 6PM

Majestic Garden Hotel Anaheim

REGISTER HERE  

How to Lead today's Hybrid Enterprise with Software-Defined Perimeter

Enterprises today are challenged with accessing resources that are not on-prem securely. IT professionals also struggle with today’s digital transformation where control is limited as companies migrate and manage remote users, applications and cloud systems. In addition, IT workloads have evolved dramatically where XaaS and cloud service providers have shifted the IT infrastructure that supports the enterprise away from its users. Enterprise applications and workloads are increasingly supported by distributed infrastructure and capabilities that often stretch across multiple cloud providers, data center providers and XaaS providers. In this shift, often times the security policies and solutions that are protecting critical data and applications remain on physical hardware.

 

The Need for Zero Trust

Zero Trust is a philosophy that changes the way businesses approach network security. The concept is that it’s a security model that redesigns networks into micro-perimeters. Zero trust is generated to limit risks associated with excessive user privileges by adopting these three main elements. First is the fact that zero trust ensures all resources accessed are secure regardless of the location or hosting model. Second, this model adopts a “least privledge” strategy to strictly enforce access control. Lastly, the zero trust model inspects and logs all traffic for suspicious activity.

“Zero Trust demands that CIOs and CISOs move away from legacy, perimeter-centric models of information security – which are useless for today’s digital businesses, no longer bounded by the four walls of their corporation – to a model that is both data- and identity centric and extends security across the entire business ecosystem.” – Forrester

 

What is Software-Defined Perimeter (SDP) and how does will it help?

Software-defined perimeter is an open security architecture promoted by cloud security alliances comprised of vendors and practitioners that specialize in network security. SDP has three main elements for this type of architecture:

-          Identity-Centric: user- or device- based access control; bridges the gap between network security user roles, admin and application access tailored to the specific policies; enables the network to minimize the number of network access

-          Precise, Adaptive, Resilient Security: emphasizes authentication before connection where it can dynamically- provisioned for 1:1 connectivity where each individual will have a unique view of the network tailored to their policy

-          Designed for hybrid environments: Infrastructure-neutral and simplifies security for environments with a mix of cloud and on-prem environments

“By 2011, 60% of enterprises will phase out network VPNs for digital business communications in favor of software-defined perimeters.” – Gartner

 

A Better Approach to Secure Access

It’s virtually impossible to secure your distributed, hybrid IT infrastructure with perimeter security that hasn’t been updated in 20 years. Perimeter-based security solutions such as VPNs, next-gen firewalls and NACs are ineffective against malicious insiders and targeted attacks. These antiquated tools are also complex and expensive to operate.

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Our top colocation and security partner, Cyxtera, offers a top of the line solution called AppGate SDP that meet these zero trust elements. It is also resilient and massively scalable to support enterprise-grade, mission-critical and global environments. Learn more with Jim Anthony, Cyxtera’s VP of Cybersecurity Sales Engineering as we will be a guest speaker at our IT Executive Panel Discussion at our MR2 Porsche Driving Experience event. Learn more here.

 

 

4 Ways to Drive Productivity in your Workforce

Many modern organizations today are quickly discovering that cloud delivery of daily-use applications, like those constituent of Microsoft Office, is poised to fundamentally raise the bar for workforce activity. High availability, device-agnostic delivery of critical resources, and enhanced centralized control can all benefit organizations taking office apps to the cloud. There are, however, challenges that IT teams must be equipped to address. Vulnerable endpoint devices, a distinct lack of insight into mobile operations, compliance standards and cumbersome provisioning processes can lead to notable concerns. How can organizations safeguard mobile operations without hindering productivity? How can IT teams remedy these concerns with minimal cost to the organization? 

1. A strong foundation for IT teams - outsourcing management to an industry leading technology partner can delivery some of the most powerful and effective office tools, via the Cloud, with committed support from dedicated expert staff. Organizations can be rest assured of rapid alert issues with customized, real-time health check monitoring, and expedient response for resolution. Enable centralized control of permissions at the device and application level, compliance and policies and resource provisioning. By outsourcing these services can help work in concert to simplify IT's role in enabling a productive mobile workforce without increased CapEX, and leveraging a predicable OpEx structure with one destination for service and support. 

 

2. Centralizing Control Without Sacrificing Insight - choose the best technology partner to align your organization's business productivity goals with the essential controls and settings to your organization's IT teams and administrators. IT can efficiently enable end-users, workgroups, or the organization in its entirety without access to the endpoint device or complex server configurations. IT teams can then extend and enhance security and policy standards beyond the application suite, to the endpoint device, and user accounts with comprehensive EMM capabilities. Security standards and end-user permissions can be realized on-the-fly, without lengthy roll-out procedures or risking a lapse in compliance. 

 

3. Reliability and Security Built-in to every solution - Leverage a resource that had a deep and outstanding partnership with Microsoft and VMware to gain access to some of the most influential and resilient solutions for productivity and mobility. Your firm will have the capability to enhance their staff, customize solutions for distinct business and compliance needs and have application-level support readily available. Having a technology partner committed to responsiveness and proactive preparedness will allow IT teams to eliminate the question of support capacity in order to focus on the critical business technology goals. With strong Service Level Agreements and enterprise-class data centers, secure mobile productivity will elevate the standard for availability and resiliency. 

 

4. Work with MR2 Solutions & Navisite for your cloud, mobile, disaster recovery and security needs - Every client deserves world-class service and support - our team of highly experienced IT professionals is passionate about your business and dedicated to your success. MR2 Solutions works to ensure we continuously move toward your long-term business goals and deliver results. Our philosophy and commitment to service is deeply rooted in the depth of expertise we bring to every relationship. 

 

Learn more on how we can help at our EXCLUSIVE IT PANEL DISCUSSION at the PORSCHE EXPERIENCE CENTER. Listen to IT executives talk about today's IT mega trends of Cloud, Security, SD-WAN and UCaas that can help empower companies to leverage technology to drive company revenue. Afterwards, join us for lunch and a cocktail hour reception to network with fellow c-level executives and technology experts. Attendees will also have the opportunity to get behind the wheel at the Car Simulator lab and take a unique behind the scenes tour of the grand facility. With limited seats, REGISTER NOW!

 

PORSCHE DRIVING EXPERIENCE Powered by MR2 

Fri. July 27, 2018 | 9:30AM

Porsche Experience Center | 19800 S. Main St, Carson, CA 90745

>> REGISTER HERE <<

Making Business Communications Easy Again

CIO’s looking for ways to help employees stay connected and collaborate while working in different locations around the globe are faced with a complex variety of devices, applications, and collaboration technologies. While employees have access to many of these technologies on their personal devices, the traditional barriers of complexity and costs have limited deployment of business-class solutions to larger enterprises.

Enter unified cloud communications. A cloud communications solution offers businesses a unified telecommunications service that leverages newfound reliability and advanced technology, without the cost and complexity associated with larger enterprise solutions.

But not all unified communications solutions are created equal.

With a focus on providing maximum benefit with minimum impact on your company, 8x8 has built a single Cloud Communications and Contact Center platform that enhances the customer experience by harmonizing the employee experience. Here’s how the platform optimizes the communications experience:

1. Offloads complexities to the cloud

Bringing voice, collaboration tools, contact center and real-time analytics to the cloud removes the need to purchase, provision, manage and maintain on-premise equipment. It removes the expense of expert administrators, means fewer vendors, fewer bills and fewer apps, while connecting employees from across the street to around the globe, 8x8’s Cloud Communications and Contact Center platform makes it easier to meet customer needs and exceed their expectations.

2. One phone number, multiple devices 

In today’s communications-drenched work environment, both customers and employees demand immediate access via their preferred communication device. Problem is, switching between different devices leaves data behind and requires different passwords, protocols and too many apps and configurations to manage.

With 8x8’s Cloud Communications and Contact Center solution, your employees and customers can continue to engage one another using their preferred devices, but on a single, unified platform that allows a streamlined, consistent experience. Chat, mobile phones, softphones, desktop phones, instant messages and video chat are integrated from the ground up on one platform, removing the siloes that many businesses are currently contending with as they struggle to keep up with the changing landscape of communications.

3. 21st Century collaboration capabilities

With offices in multiple locations where employees can tap resources well beyond their physical locations, having a cloud-built unified communications platform that can integrate multiple devices into one number and offer advanced collaboration is critical. 8x8’s built-in collaboration allows for an extended reach to a broader pool of experts, improved decision making, and more engaged employees. This new dimension of business communications dials in productivity while creating a richer experience for employees and clients, allowing for more innovation and competitiveness, regardless of the size of business or the market you’re in.

In fact, that’s why 8x8 has spent the past half decade building and acquiring technology across two previously separate categories: unified communications and contact center solutions.  It is by no stroke of coincidence that 8x8 offers products that specifically enable organizations to leverage their employees, experts and data to innovate and serve customers in ways that build true business value.

4. Better Call Quality

8x8’s communications-as-a-service model affords companies with enhanced call quality on a supremely stable and reliable communications platform. By including seamless failover capability that requires no additional capital, rack space or servers to maintain, they’re able to deliver maximum communications uptime for clients. Where traditional infrastructure and premise-based systems can be configured for disaster recovery, this process can be complex and riddled with missteps that mean when disaster strikes, the phone systems take hours or days to recover. 8x8’s Cloud Communications and Contact Center assures maximum availability and rapid disaster recovery without the bottlenecks and single-points of failure that weigh down premise-based legacy systems, so your business can stay connected no matter what happens.

 

Contact our specialists to learn how 8x8’s Cloud Communications and Contact Center Platform can enrich the employee experience and deliver an exceptionally positive customer experience. 

The 8 Most-Asked Questions About Cloud Communications – Answered

81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler of a more agile, connected employee and customer experience. They recognize that providing employees with a more aligned communications platform will empower them to deliver a superior experience for customers. As with any new technology, there are several misconceptions and questions to consider.

These 8 most-asked questions will shed some light on how transformative cloud communications can be for your business:

1. Is it cost-effective? Cloud is more agile and requires less infrastructure than its on-premises counterpart. You only pay for what you use, allowing most companies to reap the benefits of savings while gaining in highly desirable collaboration, mobility and customer engagement features for employees.

2. Is cloud right for my size business? Not all cloud solutions offer the robust capabilities and reliable platform to work as a successful communications model for companies. 8x8’s Cloud Communications and Contact Center platform supports 50,000 global businesses of all sizes, with a cloud solution that can grow with you, easily scaling up or down without compromising features.

3. How reliable is a cloud solution? Again, this depends on the solution you deploy, but cloud solutions are far more reliable than on-site hosted phone systems. 8x8’s Cloud Communications and Contact Center platform can increase your uptime significantly. Their agreements include a money-backed guarantee of 99.99% uptime.  Can your PBX provider offer the same? 

4. Will I get global call capabilities? With 15 redundant data centers distributed across the globe, 8x8’s Cloud Communications and Contact Center platform offers international local, toll-free and local number transfer services in over 80 countries. Plus, 8x8’s patented geo-routing algorithm delivers the highest call quality regardless of where the caller is in the world.

5. How accessible is it? If it is a complete cloud communications solution, the solution delivers the full breadth of UC and contact center capabilities with the flexibility to add capabilities and users as needed. This includes contact centers and calling platforms. With a cloud communications system from 8x8 everything is accessible anytime, anywhere from any device.

6. Can it do what my phone does now? Nobody wants you to give up capabilities. A cloud communications solution from 8x8 offers you the full breadth of capabilities you depend on today including voice, video, messaging, meetings and customer engagement tools to improve productivity and revenues for your company.

7. Is a cloud solution secure and compliant with government regulations? It should be! 8x8’s Cloud Communications and Contact Center platform is backed with industry-leading security and compliance standards and has passed third-party audits for compliance with HIPAA, PCI-DSS, FISMA and other U.S. regulations.

8. How do you pay for cloud? Cloud solutions are often more accessible to businesses of any size because instead of a capital outlay, they can be paid for monthly as an operating expense. 8x8‘s flexible mix of service packages provide more cost-effective solutions, while also reducing the amount of specialized IT skills and resources required to make the phones work.

Not all cloud communications solutions are created equal. A single Cloud Communications and Contact Center solution from 8x8 offers companies ONE platform that aligns and engages on all channels, creating a harmonized platform that empowers employees to deliver exceptional customer experiences.

Everyone’s talking about cloud solutions. Get the facts first. Contact us to learn more.

Fear of Change in the Age of the Customer

Fear of Change in the Age of the Customer

Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.

The Cloud is changing the way businesses communicate.  Businesses have a unique opportunity to capitalize on this major shift to offer a secure, seamless communications experience that is simpler to deploy and more intuitive to use. If you want to play the game, the siloed, broken communications of yesterday aren’t going to cut it any longer.

Regardless of what business you’re in, your customer’s experience is your top priority. Customers increasingly prefer human interaction over digital communications channels, positioning your communications systems as a key enabler for delivering superior customer experience. Cloud communications offers your company a unique opportunity to craft the ideal customer experience, creating a competitive advantage few companies have thought to seize upon. With shifting demands and perceptions, it comes down to the company that’s intrepid enough to pull the trigger first.

Here are a few mindsets that help your organization prioritize customer experience:

Every department is a service department

In today’s highly competitive market, customer loyalty is no longer entrenched as part of our social culture. In fact, 90% of customers today feel that businesses are too slow and unresponsive. 59% of those customers will try your competitor for a better experience, without hesitation. Legacy, premises-based phone systems offer siloed, fractured and inconsistent communications that reinforce breakdowns in employee and customer interactions and slow your ability to provide service. In short, they simply can’t compete with the cloud’s ability to seamlessly integrate communications systems with business applications and processes. The implication is businesses that more quickly adapt to this modern approach to communications will be the clear winner among customers.

Every conversation is an opportunity

Every conversation customers have with your employees provide an opportunity to deliver superior customer service. 20th century PBX systems were never designed to support the remote, distributed workforce of the 21st century. Employees increasingly demand the ability to work flexible schedules from the location of their choosing, across multiple devices. According to a 2015 Citrix and Forrester study in 2015, 85% of employees use a mobile device for work. And yet most traditional PBX systems, with their hardwired infrastructures, can’t easily accommodate needs of this increasingly wireless, mobile workforce.  When employees use tools like personal laptops, mobile devices, Google Hangouts, Skype and Facetime to accomplish this, information leaves company networks to unsecure devices, and collaboration becomes more difficult.   

Failure is not an option

Current business communications options, like traditional PBX phone systems, have many shortcomings. One of the most significant is the cost and complexity of ensuring your phones are one of the first services restored after any adverse event. While it is possible to develop an effective disaster recovery solution with a premises-based solution, it is not as seamless and cost-effective as a cloud solution. Moving to cloud-based business communications is a painless way to ensure a disaster doesn’t leave your phones down for hours or – worse yet – days.

New isn’t always better. However, when sweeping technology changes impact the expectations of customers, businesses must keep up. If the only thing holding you back is a fear of change, consider the risks and benefits. What would more accessible employees mean for your business? How could enhanced collaboration improve time to market? What would a 99.99% uptime mean for your profitability? The fact is you must leverage your communications effectively, if you want to remain competitive.

Don’t fear change. Embrace it.

Contact MR2 Solutions to find out how we can help you leverage better communications for the 21st century.

Also, stay tuned with our upcoming seminars and networking events and sign up here!