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Fear of Change in the Age of the Customer

Fear of Change in the Age of the Customer

Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.

The Cloud is changing the way businesses communicate.  Businesses have a unique opportunity to capitalize on this major shift to offer a secure, seamless communications experience that is simpler to deploy and more intuitive to use. If you want to play the game, the siloed, broken communications of yesterday aren’t going to cut it any longer.

Regardless of what business you’re in, your customer’s experience is your top priority. Customers increasingly prefer human interaction over digital communications channels, positioning your communications systems as a key enabler for delivering superior customer experience. Cloud communications offers your company a unique opportunity to craft the ideal customer experience, creating a competitive advantage few companies have thought to seize upon. With shifting demands and perceptions, it comes down to the company that’s intrepid enough to pull the trigger first.

Here are a few mindsets that help your organization prioritize customer experience:

Every department is a service department

In today’s highly competitive market, customer loyalty is no longer entrenched as part of our social culture. In fact, 90% of customers today feel that businesses are too slow and unresponsive. 59% of those customers will try your competitor for a better experience, without hesitation. Legacy, premises-based phone systems offer siloed, fractured and inconsistent communications that reinforce breakdowns in employee and customer interactions and slow your ability to provide service. In short, they simply can’t compete with the cloud’s ability to seamlessly integrate communications systems with business applications and processes. The implication is businesses that more quickly adapt to this modern approach to communications will be the clear winner among customers.

Every conversation is an opportunity

Every conversation customers have with your employees provide an opportunity to deliver superior customer service. 20th century PBX systems were never designed to support the remote, distributed workforce of the 21st century. Employees increasingly demand the ability to work flexible schedules from the location of their choosing, across multiple devices. According to a 2015 Citrix and Forrester study in 2015, 85% of employees use a mobile device for work. And yet most traditional PBX systems, with their hardwired infrastructures, can’t easily accommodate needs of this increasingly wireless, mobile workforce.  When employees use tools like personal laptops, mobile devices, Google Hangouts, Skype and Facetime to accomplish this, information leaves company networks to unsecure devices, and collaboration becomes more difficult.   

Failure is not an option

Current business communications options, like traditional PBX phone systems, have many shortcomings. One of the most significant is the cost and complexity of ensuring your phones are one of the first services restored after any adverse event. While it is possible to develop an effective disaster recovery solution with a premises-based solution, it is not as seamless and cost-effective as a cloud solution. Moving to cloud-based business communications is a painless way to ensure a disaster doesn’t leave your phones down for hours or – worse yet – days.

New isn’t always better. However, when sweeping technology changes impact the expectations of customers, businesses must keep up. If the only thing holding you back is a fear of change, consider the risks and benefits. What would more accessible employees mean for your business? How could enhanced collaboration improve time to market? What would a 99.99% uptime mean for your profitability? The fact is you must leverage your communications effectively, if you want to remain competitive.

Don’t fear change. Embrace it.

Contact MR2 Solutions to find out how we can help you leverage better communications for the 21st century.

Also, stay tuned with our upcoming seminars and networking events and sign up here!

How to Handle IT Challenges for Today's Enterprise Storage

One of the biggest IT challenges in today's modern data center is dealing with short technology life cycles. Hardware upgrading has become a frustrating issue with fast and expensive advancements in storage media. As business grows, data rapidly increases with many organizations tasked to do even more with less resources. In addition, IT professionals struggle with complexities and risks of security breaches and ransomeware. To add even more difficulties, the latest technologies that can handle all of these issues are way too expensive. Luckily, MR2 Solutions is always up for the challenge of finding cost-efficient and the most optimized solutions for fellow IT professionals. Here are some ways to help alleviate some grievances when dealing with today's enterprise storage: 

 

1.) Adopt Storage Tiering within your storage solution

 

Storage tiering addresses performance and data availability while keeping costs reasonable and leveraging new media. There's no reason to spend on high performance storage for data not frequently used. As data grows, these expensive storage solutions will make you pay for 100% of the data while only 20% benefit from it. With limited budgets, many organizations need to realize that not all data is created equal, not all have the same access requirements. With Tier Abstraction, efficient tiering allows medium changes and adding & removing capabilities. It's crucial to analyze data to assure it resides in optimal tier. Flexibility is also important in how data moves allowing granular & build data movement between tiers. 

 

2.) Remember Efficient use of Storage

 

Just as efficient movement of data is critical, it's just as important to have efficient use of the storage medium. While storage tiering is a major strategy that helps IT professionals reach that goal, IT storage environments need in-line and in-memory global deduplication and compression that only comes from the most innovative storage manufacturers. Managers and directors should assure that no data blocks exist twice in any tier, maximizing efficiency and utilization of any media, from the least expensive external cloud storage to less expensive local hard disks, to the most expensive "prime real estate" of flash, DRAM, NVRAM and the like. 

 

3.) Save cost and space with embedded Data Protection

 

Security breaches and ransomeware while dealing with SLA requirements is another burden most IT professionals face today with their enterprise storage. While abstracting data from the physical location addresses the challenges of tiering, abstracting data from TIME addresses data protection. Accessing data from the past should be fast and simple with down-to-the-second foolproof data protection. Rather than looking for the capability of capturing snapshots for your storage solution, there is another way to protect your data. Through repeated cloning over time, unique and independent volume of data can be used for different data consumers and can be sent to remote locations or to internal customers to different locations. 

 

4.) Meet RTO & RPO without the High Cost

 

Access your data immediately with near-to zero RPO/RTO. Send data to any iSCSI target or any S3 compliant target in as low as a 5-minute RPO as data is deduped and compressed before transferring. All data appears as though it were local and hot data begins transferring back to the local volumes. Any blocks not local will be pulled and retrieved on demand. 

 

Now you may ask, "How do I get all of these capabilities and ensure these best practices without over spending?"

 

The answers are within our technology partner, Reduxio. Get simple, efficient, and effective enterprise storage that delivers performance, protection, flexibility and extensibility - a Reduxio guarantee. Want to discover more? MR2 Solutions is hosing multiple info sessions and events with Reduxio throughout this year. 

Learn from an educational technology brief and network with technology experts from MR2 Solutions & Reduxio as well as other industry peers. 

Refer to our calendar to see upcoming events and details. REGISTER NOW!

 

>> REDUXIO EVENTS HERE << 

 

Top 3 Use Cases for Database Performance with Kaminario

 

MR2 Solutions works with technology partners that can bring high performance and simplicity to our client's IT infrastructure so that our clients can solve critical challenges that include storage at capacity, expanding data types, performance, and budget. Kaminario aims to redefine the future of modern data centers. Delivering agility, scalability, performance and economics a data center requires to deal with today's cloud-first, dynamic world and provide real-time data access anywhere and anytime. Below are the top 3 use cases on how Kaminario's unique solution enables organizations to success in today's on-demand world and prepares them to seamlessly handle tomorrow's innovations. 

 

1.) Avantis Credit Union 

Advantis was looking for a next-generation all-flash storage array to reduce latency within their environment. Native replication was a requirement. 

 

Why Kaminario?

  • Consistently high database performance
  • Cost-effectiveness
  • Ease of installation and simplicity of management (GUI, reporting)
  • Integrated native replication

 

2.) Arcadia

Their customer requirements include agile scale-out/Up architecture, VDI - Citrix XenDesktop, and Test / Dev Workloads. 

 

Why Kaminario?

  • Predictable scalability & performance
  • Unlimited scalability
  • Cost - Cheaper & faster than Dell AFA
  • Data Reduction Benefits - Thin Provisioning, Dedupe, Compression
  • Partner relationship with CDW

 

3.) Broadcom

Leading designer, developer and global supplier of a broad range of digital and analog semiconductor connectivity solutions, Broadcom used Kaminario for their test lab to provide a platform to test new software and capabilities of their hardware. 

 

Why Kaminario? 

  • Required for their test lab to validate future software releases

 

Want to learn more? Contact one of our solutions specialists to dive deeper into your specific business needs. Contact Us. OR

Attend our upcoming event where we'll talk about solving critical issues such as slow running SQL queries leading to slow online responses, not being able to meet SLAs, excessive locking and application time-outs, and more. Join us for lunch at Fleming's Steakhouse in Victoria Gardens and steak will be on us! 

 

MR2 & Kaminario Lunch & Learn: How to Supercharge your Applications and Databases in your Data Center

Thursday May 25, 2017 | 11AM 

Fleming's Steakhouse - Victoria Gardens

 >> RSVP HERE <<

 

 

 

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MR2 is in TechSeen with Reduxio

MR2 Solutions thrives on bringing success to our customers. For VCA Consultants, an engineering firm that creates structural engineering design and consulting services, they were in need of a solution that could handle enterprise workloads and simplify and streamline the IT infrastructure. To competitively meet their industry standards, VCA Consultants needed leverage technology in order to meet market demands. Building Information Models, 3-D modeling projects and AutoCAD Revit in structural design required storage capacity and performance. 

After several discovery meetings to understand their specific business needs and goals, MR2 was able to diagnose their IT challenges and present to them a solution that was cost-efficient. Reduxio had offered VCA Consultants enterprise flash hybrid storage technology with a revolutionary TimeOS storage operating system that also included breakthrough storage efficiency and performance. At the same time, the solution had the ability to recover data to any second, far exceeding anything available today. >> Learn more about it here

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As a local IT solutions integrator, we strive to provide the latest information on not only today's hottest data center trends, but also the most efficient technology. We understand that managing today's modern infrastructure isn't an easy task, especially if you are a one man shop, which is why MR2 continues to deliver the most optimized solution along with unrivaled implementation & support services at the most competitive cost. In order to promise this, we strategically partner up with only the best in the industry. Our MR2 seminar events with our partners provide an educational experience - no pushing product at all - simply to inform the IT community of the latest and greatest that's out there. Our event also provide opportunities to network with other IT professionals, along with seasoned engineers and experts from our vendor partners. That way you can build trusting business relationships. 

 

How do we get the information out there? We use ZiftSolutions to be able to deliver updates, information and announcements to our customer base. Their platform had helped us inform our community of the technologies that can best solve their specific IT challenges and meet their business needs. Check out our case study here! >> READ MORE HERE << 

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