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Subscribe to this list via RSS Blog posts tagged in Mobile Workforce
4 Ways to Drive Productivity in your Workforce

Many modern organizations today are quickly discovering that cloud delivery of daily-use applications, like those constituent of Microsoft Office, is poised to fundamentally raise the bar for workforce activity. High availability, device-agnostic delivery of critical resources, and enhanced centralized control can all benefit organizations taking office apps to the cloud. There are, however, challenges that IT teams must be equipped to address. Vulnerable endpoint devices, a distinct lack of insight into mobile operations, compliance standards and cumbersome provisioning processes can lead to notable concerns. How can organizations safeguard mobile operations without hindering productivity? How can IT teams remedy these concerns with minimal cost to the organization? 

1. A strong foundation for IT teams - outsourcing management to an industry leading technology partner can delivery some of the most powerful and effective office tools, via the Cloud, with committed support from dedicated expert staff. Organizations can be rest assured of rapid alert issues with customized, real-time health check monitoring, and expedient response for resolution. Enable centralized control of permissions at the device and application level, compliance and policies and resource provisioning. By outsourcing these services can help work in concert to simplify IT's role in enabling a productive mobile workforce without increased CapEX, and leveraging a predicable OpEx structure with one destination for service and support. 

 

2. Centralizing Control Without Sacrificing Insight - choose the best technology partner to align your organization's business productivity goals with the essential controls and settings to your organization's IT teams and administrators. IT can efficiently enable end-users, workgroups, or the organization in its entirety without access to the endpoint device or complex server configurations. IT teams can then extend and enhance security and policy standards beyond the application suite, to the endpoint device, and user accounts with comprehensive EMM capabilities. Security standards and end-user permissions can be realized on-the-fly, without lengthy roll-out procedures or risking a lapse in compliance. 

 

3. Reliability and Security Built-in to every solution - Leverage a resource that had a deep and outstanding partnership with Microsoft and VMware to gain access to some of the most influential and resilient solutions for productivity and mobility. Your firm will have the capability to enhance their staff, customize solutions for distinct business and compliance needs and have application-level support readily available. Having a technology partner committed to responsiveness and proactive preparedness will allow IT teams to eliminate the question of support capacity in order to focus on the critical business technology goals. With strong Service Level Agreements and enterprise-class data centers, secure mobile productivity will elevate the standard for availability and resiliency. 

 

4. Work with MR2 Solutions & Navisite for your cloud, mobile, disaster recovery and security needs - Every client deserves world-class service and support - our team of highly experienced IT professionals is passionate about your business and dedicated to your success. MR2 Solutions works to ensure we continuously move toward your long-term business goals and deliver results. Our philosophy and commitment to service is deeply rooted in the depth of expertise we bring to every relationship. 

 

Learn more on how we can help at our EXCLUSIVE IT PANEL DISCUSSION at the PORSCHE EXPERIENCE CENTER. Listen to IT executives talk about today's IT mega trends of Cloud, Security, SD-WAN and UCaas that can help empower companies to leverage technology to drive company revenue. Afterwards, join us for lunch and a cocktail hour reception to network with fellow c-level executives and technology experts. Attendees will also have the opportunity to get behind the wheel at the Car Simulator lab and take a unique behind the scenes tour of the grand facility. With limited seats, REGISTER NOW!

 

PORSCHE DRIVING EXPERIENCE Powered by MR2 

Fri. July 27, 2018 | 9:30AM

Porsche Experience Center | 19800 S. Main St, Carson, CA 90745

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Fear of Change in the Age of the Customer

Fear of Change in the Age of the Customer

Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.

The Cloud is changing the way businesses communicate.  Businesses have a unique opportunity to capitalize on this major shift to offer a secure, seamless communications experience that is simpler to deploy and more intuitive to use. If you want to play the game, the siloed, broken communications of yesterday aren’t going to cut it any longer.

Regardless of what business you’re in, your customer’s experience is your top priority. Customers increasingly prefer human interaction over digital communications channels, positioning your communications systems as a key enabler for delivering superior customer experience. Cloud communications offers your company a unique opportunity to craft the ideal customer experience, creating a competitive advantage few companies have thought to seize upon. With shifting demands and perceptions, it comes down to the company that’s intrepid enough to pull the trigger first.

Here are a few mindsets that help your organization prioritize customer experience:

Every department is a service department

In today’s highly competitive market, customer loyalty is no longer entrenched as part of our social culture. In fact, 90% of customers today feel that businesses are too slow and unresponsive. 59% of those customers will try your competitor for a better experience, without hesitation. Legacy, premises-based phone systems offer siloed, fractured and inconsistent communications that reinforce breakdowns in employee and customer interactions and slow your ability to provide service. In short, they simply can’t compete with the cloud’s ability to seamlessly integrate communications systems with business applications and processes. The implication is businesses that more quickly adapt to this modern approach to communications will be the clear winner among customers.

Every conversation is an opportunity

Every conversation customers have with your employees provide an opportunity to deliver superior customer service. 20th century PBX systems were never designed to support the remote, distributed workforce of the 21st century. Employees increasingly demand the ability to work flexible schedules from the location of their choosing, across multiple devices. According to a 2015 Citrix and Forrester study in 2015, 85% of employees use a mobile device for work. And yet most traditional PBX systems, with their hardwired infrastructures, can’t easily accommodate needs of this increasingly wireless, mobile workforce.  When employees use tools like personal laptops, mobile devices, Google Hangouts, Skype and Facetime to accomplish this, information leaves company networks to unsecure devices, and collaboration becomes more difficult.   

Failure is not an option

Current business communications options, like traditional PBX phone systems, have many shortcomings. One of the most significant is the cost and complexity of ensuring your phones are one of the first services restored after any adverse event. While it is possible to develop an effective disaster recovery solution with a premises-based solution, it is not as seamless and cost-effective as a cloud solution. Moving to cloud-based business communications is a painless way to ensure a disaster doesn’t leave your phones down for hours or – worse yet – days.

New isn’t always better. However, when sweeping technology changes impact the expectations of customers, businesses must keep up. If the only thing holding you back is a fear of change, consider the risks and benefits. What would more accessible employees mean for your business? How could enhanced collaboration improve time to market? What would a 99.99% uptime mean for your profitability? The fact is you must leverage your communications effectively, if you want to remain competitive.

Don’t fear change. Embrace it.

Contact MR2 Solutions to find out how we can help you leverage better communications for the 21st century.

Also, stay tuned with our upcoming seminars and networking events and sign up here!

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